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Rodion
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Editor and Launcher crashes

Postby Rodion » 28.08.2011, 14:19

Hello.
I've just installed Cry Engine SDK and launched Editor and Launcher. They both crashed. My system is Win 7 and I have installed VC redistributable 2008 SP1 and DX Redistributable 2010. My videocard is Radeon HD 3850. I've attached 7zipped Editor.log, Game.log and Error.log to this post. Where the problem might be?
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Logs.7z
(5.99 KiB) Downloaded 61 times
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HypnoToad
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Re: Editor and Launcher crashes

Postby HypnoToad » 28.08.2011, 14:22

How does it crash?

Loading?
Not starting at all?
Rodion
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Re: Editor and Launcher crashes

Postby Rodion » 28.08.2011, 14:35

Window popups for both Editor and Launcher and then error message appears with

Call Stack Trace:
9) function=0x374955DB
8) function=0x37495759
7) function=0x38D7E1C7
6) function=0x606671E1
5) function=0x374B59B3
4) function=0x75611174
3) function=0x76FEB3F5
2) function=0x76FEB3C8
1) function=0x76FEB3C8
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HypnoToad
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Re: Editor and Launcher crashes

Postby HypnoToad » 28.08.2011, 19:58

make sure you didnt miss any files in unpacking.
Rodion
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Re: Editor and Launcher crashes

Postby Rodion » 29.08.2011, 07:31

I've unpacked it with 7z - every time before with other archives - everything worked fine. So I don't think that this is unpacking issue. And also I noticed, that crash happens on CryDev Login in the splash screen. Everything before it - goes well.
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Re: Editor and Launcher crashes

Postby HypnoToad » 29.08.2011, 13:39

It may be issue with your antivirus. Mine detects launcher.exe and CryDevlogin as viruses :/
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Re: Editor and Launcher crashes

Postby Rodion » 29.08.2011, 14:25

It seems - it is not antivirus issue either. Because I've disabled firewall and antivirus, but problems are still the same. After editor and launcher crashes, CryDevlogin sits in process list and eats 100% CPU time.
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Re: Editor and Launcher crashes

Postby Cry-Adam » 29.08.2011, 16:33

Thanks for attaching the logs. This information has been passed on and we'll reply with any updates to the issue.

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Rodion
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Re: Editor and Launcher crashes

Postby Rodion » 29.08.2011, 16:51

Ok, thank you.
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Re: Editor and Launcher crashes

Postby Cry-Adam » 29.08.2011, 16:51

Welcome!

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Re: Editor and Launcher crashes

Postby Cry-Adam » 29.08.2011, 17:07

Ok, QA just reported they couldn't reproduce the issue on a machine with similar specs however they did note this:

Your Editor.log wrote:Waiting for login...
<CRITICAL EXCEPTION>
Exception: 0xC0000094, at Address: 0x001B:0x374955DB

Working Editor.log wrote:Waiting for login...
Unloading all previous plugins
Loading plugins...
Document created

Probably unrelated but can you please take a look inside your FreeSDK/Editor/Plugins/ folder and check if there's anything in there?

Also, does it actually let you type your username/password in or does it crash as soon as the window appears?

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Rodion
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Re: Editor and Launcher crashes

Postby Rodion » 30.08.2011, 11:20

Plugins folder is empty. It does not allow me to type login and password - it crashes before it. It initializes DX 9 graphics engine and other things, than business comes to CryDevLogin, it do something for some seconds and then crashes.
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Re: Editor and Launcher crashes

Postby Cry-Adam » 30.08.2011, 11:52

Do you have another PC in the house you could try it on? Wonder whether it's a network restriction causing an issue or something on your PC specifically.

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Re: Editor and Launcher crashes

Postby Dekkerlion » 30.08.2011, 11:55

For me it launches I need to ctrl-alt-del to see the login, press login and then black screen.Nothing happens the Launcher is just not responding!
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Re: Editor and Launcher crashes

Postby Cry-Adam » 30.08.2011, 12:34

Black screen inside the Editor? That's normal, you need to create/load a level.
Nothing is supposed to happen in the launcher once it loads, you launch your level via the console. :)

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