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Crash on close

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gjones
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Crash on close

Postby gjones » 22.03.2012, 13:02

Recently picked up the CryENGINE 3 Free SDK for a potential project coming up. Started the Sandbox and proceeded to run through some 'Getting Started' docs. After trying to close the Sandbox, it crashed with an access violation. The log is..
Exception Code: 0xC0000005
Exception Addr: 0x0033:0x0000000018746682
Exception Module: <Unknown>
Exception Description: EXCEPTION_ACCESS_VIOLATION, Attempt to read from address 0x000000001A678CB8

The memory could not be "read"
Memory in use: 254.6MB
Debug Status:
Out of Memory: 0

Call Stack Trace:
14) function=0x0000000018746682
13) function=0x0000000018775F1D
12) function=0x00000000188D5B93
11) function=0x00000000188D5DDD
10) function=0x00000000771E4371
9) function=0x00000000771E4180
8) function=0x0000000060BD0CCD
7) function=0x0000000036571D3A
6) function=0x0000000037085E0A
5) function=0x000000005F406D50
4) function=0x000000003777AB5F
3) function=0x0000000076AF652D
2) function=0x00000000771EC521
1) function=0x00000000771EC521

Suspended thread (JobSystem_Worker_0(NormalPriority)):
2) function=0x00000000771EC521
1) function=0x00000000771EC521

Suspended thread (JobSystem_Worker_1(NormalPriority)):
2) function=0x00000000771EC521
1) function=0x00000000771EC521

Suspended thread (JobSystem_Worker_2(NormalPriority)):
2) function=0x00000000771EC521
1) function=0x00000000771EC521

Suspended thread (JobSystem_Worker_3(NormalPriority)):
2) function=0x00000000771EC521
1) function=0x00000000771EC521

Suspended thread (Physics):
2) function=0x00000000771EC521
1) function=0x00000000771EC521



Kinda hoping this turns out to be a known deal and someone will chime in just telling me I missed a simple step. I've removed everything Crytek and started from scratch and get the same thing. If you need the dump file or anything to help with looking into this, toss me a message and I'll send it your way.

Thanks.
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Editor.log
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DxDiag.txt
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Last edited by gjones on 22.03.2012, 15:02, edited 1 time in total.
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Cry-Adam
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Re: Crash on close

Postby Cry-Adam » 22.03.2012, 14:46

Hi there!

Please post your logs as per the sticky so we can take a look at what's happening :)

Thanks!

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gjones
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Re: Crash on close

Postby gjones » 22.03.2012, 15:02

Done. Sorry bout that.
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Re: Crash on close

Postby Cry-Adam » 22.03.2012, 16:53

Strange, i have no idea why it's crashing on close. There's a known issue where the Launcher crashes on close and the Editor crashes on close in Windows XP but you're using Win7, so not sure, sorry.

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gjones
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Re: Crash on close

Postby gjones » 22.03.2012, 16:59

Thank you for taking the time to look :)
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Re: Crash on close

Postby gjones » 23.03.2012, 19:39

Can close this out if needed. Just had my dx runtimes set to debug. Bogged down everything else as well of course. Fixed it though after setting them back to retail runtimes. Sorry for the newbie issue.
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Re: Crash on close

Postby Cry-Adam » 24.03.2012, 18:23

Thanks for letting us know how you fixed it. I'm unaware of this debug mode you speak of, can you elaborate on it? How you set it? Cheers :)

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Re: Crash on close

Postby gjones » 26.03.2012, 12:30

If you have the DirectX SDK, there will be a control panel in the SDK\Utilities directory. From there you can open the DirectX Control Panel and set the runtimes for D3D9 under the Direct3D 9 tab.
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Re: Crash on close

Postby flangefrog » 05.07.2012, 06:37

Sorry for posting in this old thread, but I have the same issue. The editor often crashes on close, more often when clicking on the "X" than when clicking File > Exit.
Attachments
error.log
(3.14 KiB) Downloaded 13 times
DxDiag.txt
(64.08 KiB) Downloaded 11 times
Editor.log
(96.07 KiB) Downloaded 13 times
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Re: Crash on close

Postby jgg » 06.11.2012, 21:22

Same issue here. I'm using the latest build (3.4.0.3696) and both 32 and 64 bit versions crash when exiting, no matter if done through the menu (File -> Exit) or by clicking on the 'X' button. And I just installed it!

Attached you can find the log file.

Any idea? Thanks in advance!
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Editor.log
32bit editor log on crash (just open the Sandbox editor, then close; no map opened).
(99.37 KiB) Downloaded 15 times
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Re: Crash on close

Postby jgg » 08.11.2012, 14:14

Any idea about this issue, please?
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Re: Crash on close

Postby Cry-Adam » 08.11.2012, 16:32

This has been fixed for next release. It's not advised to close Launcher with the 'x' button but it should stop crashing for most cases now.

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Re: Crash on close

Postby jgg » 14.11.2012, 16:40

I've just formatted my computer and reinstalled everything from scratch. The result when the editor is closed hasn't changed --> Unexpected error on close. Just downloaded 3.4.3 build 5047 and the same error keeps happening.

In the Editor.log file (attached) you can see that there are a lot of lines at the end that I don't know what they mean, but it seems they shouldn't be there U_U.

Code: Select all
...
Ending game context...
    Destroying CActionGame instance 2D5859E8 (level="")
        CCryLobbySessionHandler::OnGameShutdown(), m_userQuit=false, migrationState=0
Ammo Pool Statistics:
[FEATURETESTER] Unloading all feature test data
CGameLobby::~CGameLobby() canceling any pending tasks, Lobby: 2CE3B0A0
CGameLobby::CancelAllLobbyTasks Lobby: 2CE3B0A0
CGameBrowser::CancelSearching
CGameBrowser::FinishedSearch()
Flushing pended shaders...
Finished flushing pended shaders...
System:Quit
=============================================================================
=============================================================================
=============================================================================
...


What am I missing?
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Editor.log
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Cry-Adam
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Re: Crash on close

Postby Cry-Adam » 14.11.2012, 16:43

Are you adding in those equals signs in the log?

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Re: Crash on close

Postby jgg » 14.11.2012, 16:46

Cry-Adam wrote:Are you adding in those equals signs in the log?


Mmmm... no. These are the lines I said that I don't know what they mean, lines made of "=".
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