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otreum
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Can't stay signed in still.

Postby otreum » 16.08.2011, 10:47

It appears (for me at least) that the website doesn't keep me signed in.
Every time I leave the website, and come back, I have to log back in again. This was happening before, but was then fixed, now it is back again.

Is anybody else experiencing this?

Or is this still a current known issue?

Thanks in advance.
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3rdHalf
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Re: Can't stay signed in still.

Postby 3rdHalf » 16.08.2011, 14:24

A have similar problem with Chrome. Sometimes it logs out with no paticular reason. Sometimes I have to log-in once per two days, but sometimes twice a day.
I assume that, that is a problem with Crome itself, because on my ipad's Safari I don't have the problem.
?(
My web-page: 3rdHalf.net
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otreum
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Re: Can't stay signed in still.

Postby otreum » 17.08.2011, 01:01

I'm using Internet Explorer 9. Last time I was using IE9, then also tried to use FireFox, and Google Chrome was installed but very rarely used, if at all for this website.
Firefox had the same problem.

I don't think it's the browser at all, the login issues were fixed for about a month or so, and then have only just started happening again.
I will try and reinstall IE9 and remove the other browsers completely, but this is the only website I am having login troubles with, so I doubt very much that it is my browser.
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ClockworkOnion
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Re: Can't stay signed in still.

Postby ClockworkOnion » 17.08.2011, 01:51

Yep, have this problem with Firefox 6.
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otreum
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Re: Can't stay signed in still.

Postby otreum » 17.08.2011, 02:30

I should mention that before, the problem was every time the page loaded.
Now the problem seems to be less annoying, but sort of random. Almost like it only keeps me signed in for a few hours before signing out. I thought it was maybe when I restart my computer, but I just tested this and no problem occurs. (I thought it may have something to do with the cookies for this webpage going bye bye when restarting the computer).

Last night I signed in, this morning I came to the website and I was logged out. So I think it's just not keeping me/us signed in after a certain amount of time.

I dunno what it is, because if It were a common issue, i'm sure more people would be complaining about it, it's very confusing :P
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Cry-Adam
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Re: Can't stay signed in still.

Postby Cry-Adam » 18.08.2011, 16:37

I was getting this issue frequently today. Mentioned it to the web team, something was fixed, now it seems stable. Must've been an issue relating to the site update. We'll continue to monitor it so if you keep getting this issue, let us know :)

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ClockworkOnion
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Re: Can't stay signed in still.

Postby ClockworkOnion » 18.08.2011, 20:37

Cry-Adam wrote:I was getting this issue frequently today. Mentioned it to the web team, something was fixed, now it seems stable. Must've been an issue relating to the site update. We'll continue to monitor it so if you keep getting this issue, let us know :)

Thanks Adam!
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otreum
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Re: Can't stay signed in still.

Postby otreum » 19.08.2011, 01:14

Ah, awesome, good to know Adam.

I will check it over the next day or so. But I just had to sign in again. (probably due to an update).
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Re: Can't stay signed in still.

Postby vecchia » 19.08.2011, 13:40

I still have the problem on firefox 6 windoss 7 64 bit
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otreum
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Re: Can't stay signed in still.

Postby otreum » 20.08.2011, 02:14

Yeah, same, I was signed in last night, woke up, went to come to the forums, and was signed out again. I tested again whether it was just my computer shutting down and clearing cookies, but after restarting, I was still signed in.

I think it happens after about 4-6 hours of being signed in.
I find that I will be signed in before I go to work, then go do a 4 hour shift + 1 hour gym session afterwards, plus a half hour drive home, that i'm signed out again.

I don't see any option to "stay signed in" like most logins of forums, so perhaps there is something in the webpage that needs to be checked (I dunno, i'm not a web designer).
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Re: Can't stay signed in still.

Postby Cry-Adam » 20.08.2011, 12:09

Are you staying on the one computer? I sometimes need to sign in again when I switch from work -> home PC but I can be on the site from 10am to 6pm at work and not need to sign in.

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Mr.Hankey
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Re: Can't stay signed in still.

Postby Mr.Hankey » 20.08.2011, 12:44

Something with the session cookies seems to be borked.
Whenever my IP changes (router restart) I'm logged out again.
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otreum
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Re: Can't stay signed in still.

Postby otreum » 20.08.2011, 13:03

I'm using just one computer Adam.

And Mr Hankey, that would make sense. I have a dynamic IP aswell.

I will try a router restart later on to test this out.
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Re: Can't stay signed in still.

Postby Cry-Adam » 21.08.2011, 11:21

Mr.Hankey wrote:Something with the session cookies seems to be borked.
Whenever my IP changes (router restart) I'm logged out again.

Thanks for this confirmation. This will hopefully help the team locate the issue and fix it :))

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