Controller in Terms of Art. 4 No. 7 General Data Protection Regulation (GDPR) is: Crytek GmbH, Hugo-Junkers-Str. 3, 60386 Frankfurt am Main, Germany, Managing Directors: Avni Yerli, Faruk Yerli, Ahmet Sahin, phone number available on request, Fax: 00 49 69 - 219 7766 – 99, http://www.crytek.com, firstname.lastname@example.org.
In terms of Art. 4 No. 1 GDPR Personal data includes any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Crytek collects the following data when a user visits its websites:
When a user signs up for our newsletter:
When a user chooses to sign up and log in to the CRYENGINE platform and additional services & when a user licenses and downloads CRYTEK’s CRYENGINE Launcher and Game Development software (CRYENGINE Editor):
Additional to the data mentioned above the following is collected when:
a user decides to interact with community and forum pages or with any CRYENGINE news and marketing pages:
When a user uses CRYENGINE launcher and CRYENGINE Editor:
When a user provides us with information such as bug reports, issues, feedback etc. related to the product and services via CRYENGINE launcher reporting or website contact form:
When a user purchases or licenses certain products (e.g. marketplace assets, CRYENGINE contribution, and technical customer support):
When a user uploads assets, items on our CRYENGINE Service (e.g. Marketplace) for commercial sell or for free:
Crytek uses your personal data to operate CRYENGINE and additional CRYENGINE services. All personal data mentioned above is necessary to perform our contracts with you and Crytek in terms of Art. 6 (1) lit. b GDPR or to improve our services based on Art. 6 (1) lit. f or e.g. if you subscribe to our newsletter based on your explicit consent according to Art 6 (1). lit f.
We primarily use the information to provide, administer, operate and improve our Website, Services and Products
Crytek needs username and email addresses for granting users access to the CRYENGINE platform, using CRYENGINE services and downloading and using CRYENGINE software and assets.
Your IP address is used in order to establish a connection to the servers.
Additional Hardware and software information helps us to recreate the technical issues reported by the user to provide you in depth technical support e.g. in the case of a crash or error and respond to inquiries.
For operating, interacting with our community and user base to get feedback, comments, rating to our product and services etc.
We allow users to submit additional free form information in the following formats:
On all CRYENGINE community platforms, users have the opportunity to contribute content that will be reviewed and processed to interact with, support and engage the community. Additionally we review content to make sure it adheres to our rules and Terms of Service; and store content in case we have to follow up with a user complain about harassment or legal issues until the investigation and ruling have been carried out. This user generated content will be stored until removal is requested; in case of legal issues with content we might be obliged to store content for investigation even if the user requests removal.
Users can enter information such as First Name, Last Name, Project Name, Project Description, Phone and Website are used to process the inquiry and to get in contact with you.
If a user opts in to receive Marketing Support, they will be prompted to share additional data like their location, release dates of marketing campaigns or crowdfunding, social media profiles, marketing material or other relevant information that is used to help promoting a game developed with CryEngine though our social media channels and CRYENGINE.com outlets like the NEWS section (blog) or Showcase gallery.
How much information a user shares with us in this context is up to them and it will only be used to help promote their game as described above. We will never claim a game or IP we promote as our own, but might use provided material as a showcase to promote CRYENGINE in other contexts. In this case, reference and credit will be given and additional agreements to use user content will only be done after additional confirmation of the owner of said material. The material may be altered slightly to fit into the respective format; e.g. the blog header for a Community Spotlight or a Facebook Header.
Crytek will not transmit your personal data to third parties unless it is necessary according to the law or in order to fulfill your contract. To provide certain services to our users we use third party service providers and this might include the transmission of personal data - if necessary:
Payment, Financial and Billing information is also needed by our third party provider: MANGOPAY to process payments, allow payout, refunds, chargebacks (e.g. Marketplace).
When a user opts in for Marketing Support on the Game Registration Form, through the Showcase Thread on the CRYENGINE.com forums or a verbal or written agreement is made where the user requests or agrees to marketing support outside of these channels, we might share the provided material on our Social Media- and community channels; namely CRYENGINE Twitter, CRYENGINE Facebook, CRYENGINE Community Discord and Newsletter.
Our services are hosted by our hosting provider (LeaseWeb Deutschland GmbH, Kleyerstraße 75-87, 60326 Frankfurt am Main- https://www.leaseweb.com/legal. Any service providers that come in contact with your personal data are required to comply with the same relevant data protection regulations. Upon request we may provide copies of relevant contract unless it is prohibited by contractual obligations and/or applicable law.
We will store your data as long as your CryEngine account exists. In addition there might be minimum retention periods stipulated by applicable law which Crytek has to comply to.
At any time you have the right to:
To contact us about any of these things, please email our Data Protection Officer: email@example.com.
PLEASE NOTE: If you object, restrict, or otherwise refuse the processing of your personal data mentioned above and/or ask us for a deletion, you might not be able to continue to use our services.
If you have questions or concerns regarding this statement, please contact the Crytek Data Protection Officer at firstname.lastname@example.org.