Follow these steps to create your CRYENGINE account:
Once you've successfully completed the Sign up form, you will receive an activation email. Check your email (including the spam folder) and click on the activation link. You will now be able to log in to your CRYENGINE account on the website and launcher.
If you're having further issues with account activation send a support request to us via our Contact page.
To log in to the CRYENGINE website:
If you've forgotten your password or your account hasn't been activated yet follow the Forgotten your password or Can't find your confirmation email? links for next steps.
To reset your password:
If you are having trouble receiving email from CRYENGINE regarding your account or transactions, first please be sure to check your spam folder and add us to your list of trusted senders.
If the problem persists please send a support request to us via our Contact page.
You can personalise your account with a custom avatar image. To upload a new image:
Changes to your Avatar are saved automatically. Only JPG and PNG image files are accepted. We recommend using an image that's at least 200×200px. Your avatar will be cropped to a square 1:1 format.
To change your username:
Please note that you can only change your username once every 60 days. When the username change has been processed the abandoned username will become available to other users.
If you notice any suspicious activity on your account, or for any other issues with your username please send a support request via the Contact page.
To change the email address associated with your account:
Please note that you can only change your email once every 90 days. It's not possible to resend the activation email, instead you will need to restart the process.
If you notice any suspicious activity on your account, or for any other issues with your email address please send a support request via the Contact page.
If you are having problems with your account we're here to help. Contact us if you need support. If you would like to request account deletion:
Once the request to delete your account has been submitted you will not be able to access your account. It is not possible to withdraw the request.