Follow these steps to create your CRYENGINE account:
Once you've successfully completed the Sign up form, you will receive an activation email. Check your email (including the spam folder) and click on the activation link. You will now be able to log in to your CRYENGINE account on the website and launcher.
If you're having further issues with account activation send a support request to us via our Contact page.
To log in to the CRYENGINE website:
If you've forgotten your password or your account hasn't been activated yet follow the Forgotten your password or Can't find your confirmation email? links for next steps.
To reset your password:
If you are having trouble receiving email from CRYENGINE regarding your account or transactions, first please be sure to check your spam folder and add us to your list of trusted senders.
If the problem persists please send a support request to us via our Contact page.
You can personalise your account with a custom avatar image. To upload a new image:
Changes to your Avatar are saved automatically. Only JPG and PNG image files are accepted. We recommend using an image that's at least 200×200px. Your avatar will be cropped to a square 1:1 format.
If you'd like to request a username change please send a support request via our Contact page.
Currently it's not possible to change the email associated with your account. If there's an issue with your email address please send a support request via the Contact page.
If you are having problems with your account we're here to help. Contact us if you need support. If you would like to request account deletion:
Once the request to delete your account has been submitted you will not be able to access your account. It is not possible to withdraw the request.
If you wish to purchase a paid asset from the marketplace, or to become a marketplace vendor, you will be prompted to add a billing address to your account. Billing address can also be managed from the dashboard at any time, except for the user type field, which can't be edited once it has been submitted.
The first time you fill in your billing address you will be asked for your user type:
Your user type is required by our payment provider MANGOPAY as part of their KYC (Know your customer) process. This process is part of European anti-money laundering regulation. The difference between the types will be most noticeable when you would like to become a marketplace vendor. The Legal user types have to provide more complex information to gain verification for unlimited payouts. For a more detailed overview of the verification process and payout limits, see the MANGOPAY KYC and Compliance guide.
Please note that your user type can't be edited once it has been submitted. For enquires related to user type please get in touch from our Contact page.
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