Account

Account activation

Once you've successfully completed the Sign up form, you will receive an activation email. Check your email (including the spam folder) and click on the activation link. You will now be able to log in to your CRYENGINE account on the website and launcher.

Can't find your activation email? You can request another, either by clicking the Can't find your confirmation email? link on the log in page, or by going directly to Resend activation email.

If you're having further issues with account activation send a support request to us via our Contact page.

Log in to the website

To log in to the CRYENGINE website:

1. Go to the Log in page.
2. Enter the email and password you used to create your account.
3. Click the Log in button.

If you've forgotten your password or your account hasn't been activated yet follow the Forgotten your password or Can't find your confirmation email? links for next steps.

Reset your password

To reset your password:

1. Go to the Reset password page.
2. Enter the email address you used to create your account, and complete the reCAPTCHA.
3. Click the Send email button.
4. Check your email (including the spam folder) and click on the password reset link.
5. Follow the steps to create a new password.

Trouble receiving emails

If you are having trouble receiving email from CRYENGINE regarding your account or transactions, first please be sure to check your spam folder and add us to your list of trusted senders.

If the problem persists please send a support request to us via our Contact page. 

Upload an avatar image

You can personalise your account with a custom avatar image. To upload a new image:

1. Log in and go to your User account page.
2. Drag and drop an image from your desktop, or click Choose file to select an image from your file explorer.
3. Click the edit icon if you would like to crop your image.

Changes to your Avatar are saved automatically. Only JPG and PNG image files are accepted. We recommend using an image that's at least 200×200px. Your avatar will be cropped to a square 1:1 format.

Change your username

To change your username:

1. Log in and go to your User account page.
2. Scroll down to the Account details › Username section and click the Edit link.
3. Enter your desired username, your password, and confirm the change.
4. You will be logged out once the username change has been processed.

Please note that you can only change your username once every 60 days. When the username change has been processed the abandoned username will become available to other users.

If you notice any suspicious activity on your account, or for any other issues with your username please send a support request via the Contact page. 

Change your email address

To change the email address associated with your account:

1. Log in and go to your User account page.
2. Scroll down to the Account details › Email section and click the Edit link.
3. Enter your desired email, your password, and confirm the change.
4. An email will be sent to your new account with an activation link. The link is valid for 14 days, during which time the process can still be cancelled.
5. Once the email has been changed successfully you will be logged out.

Please note that you can only change your email once every 90 days. It's not possible to resend the activation email, instead you will need to restart the process.

If you notice any suspicious activity on your account, or for any other issues with your email address please send a support request via the Contact page. 

Delete your account

If you are having problems with your account we're here to help. Contact us if you need support. If you would like to request account deletion:

1. Log in to the CRYENGINE website.
2. Go to your User account page.
3. Click the Delete your account button.
4. Read the information carefully, provide a reason, and confirm the request.

Once the request to delete your account has been submitted you will not be able to access your account. It is not possible to withdraw the request.

Billing address

If you wish to purchase a paid asset from the marketplace, or to become a marketplace vendor, you will be prompted to add a billing address to your account. Billing address can also be managed from the dashboard at any time, except for the user type field, which can't be edited once it has been submitted.

User type

The first time you fill in your billing address you will be asked for your user type:

• Natural user: the user is an individual, and this account does not represent a business or organization (applies for most users).
• Legal user - Business: the user is acting as the legal representative of a company.
• Legal user - Organisation: the user is acting as the legal representative of an association or charity.

Your user type is required by our payment provider MANGOPAY as part of their KYC (Know your customer) process. This process is part of European anti-money laundering regulation. The difference between the types will be most noticeable when you would like to become a marketplace vendor. The Legal user types have to provide more complex information to gain verification for unlimited payouts. For a more detailed overview of the verification process and payout limits, see the MANGOPAY KYC and Compliance guide.

Please note that your user type can't be edited once it has been submitted. For enquires related to user type please get in touch from our Contact page.